THH5410 THH Resident Satisfaction Survey Programme

Tower Hamlets Homes [THH] is an Arm's Length Management Organisation [ALMO] set up by the London Borough of Tower Hamlets in July 2008 to provide housing services for approximately 21,000 homes. Of these 11,500 are currently tenanted properties and the other 9,500 are leasehold. THH manages the housing stock under contract to the Council and, in summary, is responsible for the following services: • managing tenancies and leases • collecting rent and service charges and dealing with arrears • repairing, improving and modernising homes • helping people to get involved in managing homes • handling 'right-to-buy' applications for the Council • estate maintenance and cleaning • dea…

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