Universal Credit Booking Service Contact Centre Service Contract
Department for Work and Pensionsservices
What the buyer wrote
To deliver the following telephony service lines: Universal Credit Full Service from 30 January 2017 to 29 July 2018 (Handling an Inbound Call from claimants wishing to book an Initial Evidence Interview as part of their UC Claim) Universal Credit Live Service from 01 March 2017 to 31 May 2018 (Making an Outbound Call to claimants who wish to book an Initial Work Search Interview as part of their UC Claim)
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Sercoends
Details
- What the buyer calls it
- Universal Credit Booking Service Contact Centre Service Contract
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- services
- Work starts
- 21 Jan 2017
- Work ends
- 29 Jul 2018
- Kind of work
- Professional services
Who the buyer named
Liz Johnstone was the named contact on this notice.