PRO004373 Customer Market Research Services
What the buyer wrote
United Utilities Water Limited (UU) has become increasingly more focused on its customers, and is encouraged by the water industry regulator, Ofwat, to ensure customer priorities are appropriately reflected in its business plan and activity. United Utilities is also prepared to invest in gathering meaningful insight about customer needs and expectations, to help provide the evidence the business needs to embed customer priorities into the centre of its ways of working. Research is currently procured on a project-by-project basis via a tender process in line with current procurement guidelines. United Utilities will benefit from implementing supplier frameworks through improvements to the eff…
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Awarded to
Details
- What the buyer calls it
- PRO004373 Customer Market Research Services
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Lots
- 5
- Framework
- Yes: joining it lets you bid for call-offs without a new tender each time
- Where
- in the North West
- Kind of work
- Research, evaluation and insight
Who the buyer named
Keeley McConville was the named contact on this notice.