PRO004931-Services-Contract-Contact Centre Resources
What the buyer wrote
The scope is to include all provisions necessary to create additional resource and capacity to support UU's in-house contact centres. It is anticipated that there will be a consistent resource requirement throughout each contract year, with increased capacity during peak billing periods. The objective is to appoint a specialist vendor capable of delivering high-quality, scalable, billing-related customer services across voice and, potentially, digital channels. The agreement includes a comprehensive service proposal, covering: • Staffing and training model • Technology stack (IT and telephony setup) • Governance and reporting structure • Quality assurance approach • Supplier readiness for mo…
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Awarded to
Details
- What the buyer calls it
- PRO004931-Services-Contract-Contact Centre Resources
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Framework
- Yes: joining it lets you bid for call-offs without a new tender each time
- Work starts
- 8 Dec 2025
- Work ends
- 7 Dec 2026
- Where
- in the North West
- Kind of work
- Professional services
Who the buyer named
Keeley McConville was the named contact on this notice.