TfL 90865 Lot 2: Task B - Bus Mystery Traveller Survey (MTS), Bus Stations MTS and Oyster Ticket Stop Survey
Transport for Londonservices
What the buyer wrote
Provision of Bus Stations MTS and Oyster Ticket Stop Survey - research is conducted using ‘mystery shopping’ techniques to monitor standards of service and highlight any areas where improvements can be made. The research provides data for performance measurement and target setting giving TfL management and Contractors the ability to monitor and improve the customer experience.
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Awarded to
Details
- What the buyer calls it
- TfL 90865 Lot 2: Task B - Bus Mystery Traveller Survey (MTS), Bus Stations MTS and Oyster Ticket Stop Survey
- How they are buying
- The buyer did not say
- Type
- services
- Work starts
- 31 Mar 2015
- Work ends
- 31 Mar 2019
- Kind of work
- Research, evaluation and insight
Who the buyer named
Molly Beaumont was the named contact on this notice.