TfL 90865 Lot 2: Task C - Staff and Information Survey (SIS)
Transport for Londonservices
What the buyer wrote
Provision of Staff and Information Survey (SIS), where research is conducted using ‘mystery shopping’ techniques to monitor standards of service and highlight any areas where improvements can be made. The research provides data for performance measurement and target setting giving TfL the ability to monitor and improve service standards and the customer experience.
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Awarded to
Details
- What the buyer calls it
- TfL 90865 Lot 2: Task C - Staff and Information Survey (SIS)
- How they are buying
- The buyer did not say
- Type
- services
- Work starts
- 30 Jun 2015
- Work ends
- 30 Jun 2019
- Kind of work
- Research, evaluation and insight
Who the buyer named
Molly Beaumont was the named contact on this notice.